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Store Policy

  • Defective, Damaged or Mis-shipped Items
    For defective, damaged, or mis-shipped (item shipped was not item ordered) items, the issue
    must be reported within 7 days of receiving shipment. To report such items, contact our online
    customer service team immediately via the e-mail address BELABRIDAL@YAHOO.COM
    Depending upon stock availability, BELA BRIDAL will attempt to replace defective, damaged, or
    mis-shipped items. If a replacement cannot be issued, you will receive a refund for the purchase
    price plus shipping and handling fees for the item(s).
    For all other items, shipping and handling fees will not be refunded. (Note:Items returned via
    expedited methods will only be refunded an amount equal to the lowest cost shipping method).
    Online Changes & Cancellations
    Our order fulfillment and shipping systems are designed to send orders quickly and efficiently.
    Processing begins as soon as an order has been placed, therefore we cannot change, cancel or
    modify orders once they have been confirmed. Note that this includes product changes as well as
    payment, shipping address and shipping method.
    Online Return / Exchange Policy
    We want you to be completely satisfied with your online purchase. Should you need to
    return an item, please review the complete details of our Online Merchandise Return
    Policy.
    The standard return policy for special occasion dress retailers is “No Returns
    ”. However, it’s
    important to us that you love your purchase, and we are happy to exceed your expectations and
    offer store credit in all items.
    Due to the nature of our Bridal and Bridesmaid Collections we cannot accommodate any request
    for exchanges or returns. These styles are specifically manufactured for your event. We
    recommend that you confirm the style, size, color and other specifications before submitting your
    order.
    STORE CREDIT
    Domestic Customers
    • Your package must be postmarked within 5 business days of receiving your Return
    Authorization Number (RA#).
    International Customers
    The shipping cost will be deducted from your exchange. Any taxes, duties or customs duty fees
    incurred for international orders are non-creditable and are the responsibility of the customer.
    Any remaining balance will be stored as credit
    Please email us at cenidelo@yahoo.com within 5 days of receiving your order to request your
    Return Authorization Number (RA #). Please indicate that you want to receive a Store Credit. A
  • Store Credit will be issued once your return is received and inspected. Store Credits will expires
    within one year of purchase.
    • Returns must be shipped back to us within 5 days of receiving your (RA#). You may use the
    shipping carrier of your choice for your return.
    Please have your RA # clearly printed on the outside of the box. All products must be in the
    condition you received them and items must be unworn
    , unused, unwashed and in perfect
    condition, with the original product tags attached and garment bag intact to be accepted as a
    return. Any items that appear to have been worn or altered will be returned to you.
    • Packages returned without an RA # will be subjected to a restocking fee of up to 50%.
    • Processing time for Returns is 5-7 business days. Once processed, store credit will be applied
    to your order.
    • Upon inspection, if it is determined that the item has been worn, altered, tampered with or
    damaged without prior notification
    Once your store credit is available for use, we send you an email with your available balance. To
    apply a store credit, call us.
    You can receive store credit on all products, equivalent to the total value of your product
    purchase. Store credit is considered a payment method and can only be used for purchasing
    merchandise. It cannot be used towards shipping costs.
    If you need an exchange that is time sensitive due to an upcoming event, please let us know
    ASAP and we can offer you alternate options.
    SIZING OF THE DRESSES
    All of our dresses are sized according to each designer’s specifications; therefore, the size you
    normally wear may not be the size you would wear in a dress from our site. Before you choose
    your size, we recommend looking at the size chart for the dress you are interested in to make
    sure you are choosing the best size for your measurements.
    ONLINE MERCHANDISE RETURN POLICY ONLY
    We accept online merchandise returns via mail only; online merchandise cannot be returned to
    our stores.
    Returned merchandise must be in new condition. If you are returning a product listed below,
    please check to make sure your return meets the conditions described.
    Your receipt of an electronic or other form of order confirmation does not signify our acceptance
    of your order, nor does it constitute confirmation of our offer to sell BELA Bridal reserves the right
    to accept or decline your order for any reason at any time BELA Bridal reserves the right at any
    time after receipt of your order, without prior notice to you, to supply less than the quantity you
    ordered of any item.
  • All orders must be paid in U.S. denomination and must obtain verification pre-approval with an
    acceptable method of payment. We may require additional verifications or information before
    accepting any order. If additional information is necessary, we will contact you via email at the
    email address provided on your order. Shipping and delivery timeframes quoted on the site will
    not begin until appropriate approval and verification of your order has been obtained.
    On occasion, your order or specific items in your order may be out of stock. We apologize for this
    situation and will notify you via email that your order/item has been cancelled
    Your receipt of an electronic or other form of order confirmation does not signify our acceptance
    of your order, nor does it constitute confirmation of our offer to sell.
    On occasion, your order or specific items in your order may be out of stock. We apologize for
    this situation and will notify you via email that your order/item has been cancelled. Please check
    back on our website soon, as regular-priced inventory is updated daily and new products are
    added all the time
    Alterations
    BELA Bridal has on-site alterations experts so you can personalize your dress and get the perfect
    fit. The seamtress is an independent contractor. If you have any problems with the alterations,
    she will be happy to fix it. BELA Bridal is not responsible for any damage to your gown.
    Even the best designed gowns still need some adjustment. No one has more experience with
    detailed bridal garments than our expert professionals who work exclusively on tailoring our attire.
    Each of our alterations specialists are trained to achieve the fit that's ideal for your body type and
    dress style.
    Customize your gown by adding your own personal touches!
    BELA Bridal offers many ways to customize your gown and make it your own. Here are a few
    designs you may consider:
    Sleeves: We can add straps or sleeves to any strapless gown.
    Corset backs: If your gown has a back zipper and you wish to change the look or need to
    increase the size, ask your alterations specialist to show you the corset back option.
    Bustles: A bustle is created by elegantly draping and securing the train to the back of your gown
    to allow you to move freely and safely.
    Bows & Sashes: Add a colorful sash to accent your waist and coordinate with your party.
    Schedule your fitting at the time you purchase your gown or dress
    Our goal is to perfect the fit of your garment while staying within your budget. The cost of
    alterations is based on the complexity and difficulty of each task, so an alterations specialist will
    need to see you in the garment to discuss fit enhancements and options.
    Payment for alterations is due at the time of your first fitting. Additional charges apply to rush.
    Ordering Dresses
    Bridal Gowns:
    If your selection is not in stock in your color or size, ask your stylist whether it is available as a
  • special order. If available, your prepaid special order can usually be shipped to your store within
    6-12 weeks of order confirmation.*
    Bridesmaid Dresses:
    All BELA Bridal bridesmaid dresses are available in sizes 2-26, with select styles in sizes 2-30.
    Your BELA BRIDAL also offers special order bridesmaid dresses, generally shipped to the store
    within six to ten weeks.
    *Delivery times may vary.
    LAYAWAY PLAN
    Our convenient in-store layaway program gives you 90 days to pay for your gown. For more
    details
     Take up to 90 days to pay in full
     40% deposit required
     $100 minimum purchase
     20% forfeiture fee for cancellation or non-payment
    ERROR & OMISSION POLICY
    In the event a product is listed at an incorrect price due to a display or typographical error, or an
    error in pricing information received from our suppliers, BELA Bridal shall have the right to refuse
    or cancel any orders placed for product listed at the incorrect price.
    .
    1. Agreement to Terms
    Unless we agree otherwise in writing, your contract with us always includes the General Terms.
    To the extent any area within the Service contains specific terms and conditions concerning its
    use ("Specific Terms"), your contract with BELA Bridal will also include those Specific Terms. To
    the extent there is a direct conflict between the General Terms and the Specific Terms, the
    Specific Terms shall prevail. Together, the General Terms and Specific Terms, if any (collectively,
    the "Terms"), form the legal and binding contract between you and BELA Bridal. Because the
    Terms are a legally binding contract, you should carefully read them before accessing or using
    the Service.
    You may not use the Service if you do not accept the Terms. By clicking to accept or agree to the
    Terms or by using the Service, you agree to comply with the Terms and all applicable laws and
    regulations in connection with your use of the Service and your purchases on the Service. If you
    do not want to be bound by these Terms, please do not use the Service.
    These Terms and the information provided in the Service do not modify or supersede the terms
    and conditions of your purchase of any product or service from BELA Bridal except as specifically
    provided in these Terms.
    Linked Third Party Sites
    Links to Web sites operated by third parties available through the Service, including links to Web
    sites operated by Providers, do not constitute sponsorship, endorsement, or approval by David's
    Bridal of the content, policies, or practices of such Web sites. Linked Web sites are not operated,
    controlled, or maintained by BELA Bridal, and BELA Bridal is not responsible for the availability,
    content, security, policies, or practices of linked Web sites, including, without limitation, privacy